The mission of
The Las Vegas Portal is to give to you
a wide range of materials, to provide up to
the minute and accurate information, and to offer
services and programs desired. In fulfilling this
mission The Las Vegas Portal strives to act as the
most convenient point of access for the needed
materials and information and to actively seek to
make community members and organizations aware of
The Las Vegas Portal resources and services.
In fulfilling its mission, the
The Las Vegas Portal
strives at all times to provide excellence in
customer service. Excellence in customer service
means that educated and knowledgeable providers are
ready to assist viewers in finding the materials and
services they want and need. Excellence in customer
service also means that the providers will try to
offer services in a fair manner that treats everyone
with courtesy and respect and asks for courtesy and
respect in return.
The following elements are emphasized in providing
public service:
1. The Las Vegas Portal providers will treat every
patron with equal respect and every request with
equal importance. 2. Courtesy and attention to the needs of the
The Las Vegas Portal user will be the key to all
interactions. providers will try to be flexible in
meeting The Las Vegas Portal viewers’ needs. Whenever
possible, judgment calls will be made in the
viewers’ favor. 3. Skilled providers will use
their knowledge of The Las Vegas Portal resources to
fulfill requests in a timely manner or else present
alternatives when requests cannot be met
immediately. 4. The rules and procedures exist to
make The Las Vegas Portal resources available on an
equitable basis. If anyone has a question about why
the The Las Vegas Portal has a policy or if the
purpose of a policy is not understood, an explanation should be
provided or else referred to a supervisor or the director. 5. The ultimate goal of
The Las Vegas Portal is to
meet viewers’ expectations for service while
fulfilling the mission. Any
comments are welcome regarding how well those
expectations are being met.
Ethics: All
The viewers deserve equal
consideration and dignity for their requests for The providers will seek to carry out the
mission of the The Las Vegas Portal in a way that
provides optimum service to all.
All requests for information will be considered
confidential and such requests will never be
discussed with a third party, except with another
librarian for the purpose of answering the question.
Members will respond to inquiries with the best
factual information available but will refrain from
offering personal opinions or advice in response to
queries. In particular, The Las Vegas Portal providers
may direct viewers to sources of consumer
information, but they will not recommend products or
services.
